A simple promise

We do not want you to have to trade privacy for support. We collect information because some of it is necessary to respond to an enquiry, arrange an appointment, provide counselling, process payment, keep appropriate professional records, protect safety, or meet legal obligations.

We aim to collect what is reasonably necessary for those purposes, use it for the purposes explained to you, limit access, and keep it only for as long as there is a legitimate reason to retain it.

1. Information we may collect

The information we collect depends on what you choose to do on the site.

If you browse the website

• Technical information such as your IP address, browser and device information, operating system, approximate access time, pages viewed, and basic security logs may be processed by our hosting, security, analytics, or website systems.
• Cookies or similar technologies may be used where necessary for website operation, security, preferences, or analytics. Where consent is required, we will seek it through the relevant mechanism.

If you contact us or enquire about counselling

• Your name and contact details.
• Information you choose to include in an enquiry or message.
• Information needed to understand what service you are asking about and to respond appropriately.

If you book an appointment

• Appointment date, time, session format, and related booking information.
• Contact information needed to arrange the appointment.

If you complete the client intake form

• Identity and contact information, age, address, language and preferred session format.
• Information about what brought you to counselling, what you are experiencing, relevant life circumstances, previous support, health information you choose to provide, boundaries, and safety information.
• Any other information you voluntarily provide in the form.

If you make a payment

• Payment related information needed to identify the transaction and confirm the appointment.
• If you upload payment proof, the uploaded screenshot and the information visible within that screenshot may be processed for payment verification and record keeping.

2. Why we use your information

Depending on the situation, information may be used to:

• respond to enquiries and requests;
• arrange, administer, reschedule, or cancel appointments;
• provide counselling and prepare appropriately for sessions;
• understand information you voluntarily provide about your circumstances, goals, health, or safety;
• process and reconcile payments;
• maintain appropriate professional, administrative, accounting, and service records;
• communicate about your appointment or an issue affecting the service;
• protect the security of the website, systems, accounts, and records;
• prevent fraud, misuse, or unauthorised access;
• respond to lawful requests, court orders, or other legal obligations;
• respond appropriately to serious safety concerns or emergencies where disclosure is necessary or permitted by law;
• improve the website, service experience, and operational processes using information in ways that do not unnecessarily identify you; and
• exercise or defend legal rights and protect the safety of clients, the therapist, and others.

We do not sell your counselling information or use it to build advertising profiles about you.

3. Counselling confidentiality

What you share in counselling is treated as confidential and with care. Confidentiality is an important part of the therapeutic relationship, but it is not an absolute promise that information can never be disclosed.

There may be circumstances in which information must be shared, or may be shared where permitted by law or professional obligations. These can include situations involving serious and immediate risk to life or safety, safeguarding concerns, legal requirements, court orders, or other circumstances where disclosure is necessary to protect someone or comply with the law.

Where appropriate and reasonably possible, the therapist will aim to discuss a proposed disclosure with you before it happens. This may not be possible where doing so would increase risk, prejudice a legal process, or be otherwise unsafe or unlawful.

4. When information may be shared

We aim to keep access to personal information limited to what is necessary. Information may be shared with or accessed by:

• the therapist or authorised members of the Find Yourself Again care or administrative workflow who need it for the purpose for which it was collected;
• technology and service providers that support hosting, website operation, appointment scheduling, secure forms, communications, payment processing, storage, security, or other necessary operations;
• professional advisers or insurers where reasonably necessary for professional, legal, accounting, compliance, or risk management purposes;
• law enforcement, courts, regulators, or other authorities where disclosure is required or lawfully requested;
• appropriate people or services in a serious emergency where disclosure is necessary to protect life or safety, subject to applicable law and professional obligations.

Where external providers process information for Find Yourself Again, we aim to use appropriate contractual, technical, and organisational safeguards and to limit their access to what is necessary for the service they provide.

We do not sell personal information. We do not disclose counselling information to advertisers for behavioural advertising.

5. How we protect information

We take reasonable technical and organisational measures appropriate to the nature of the information we hold. Depending on the system, these may include access controls, authentication, secure connections, restricted permissions, secure storage, backups, logging, monitoring, and measures intended to detect or prevent unauthorised access.

No website, email service, cloud system, messaging service, device, or internet transmission can be guaranteed to be completely secure. You should therefore avoid sending passwords, one time codes, payment credentials, or other secrets through ordinary forms or messages.

6. Technology providers and third party services

Find Yourself Again may use third party services to operate parts of the website and care journey. Depending on the tools actually enabled on the site, these may include website hosting, WordPress related services, appointment scheduling, payment processing, email delivery, form handling, cloud storage, security, analytics, or communications.

Those providers may process information on our behalf or as independent service providers under their own terms and privacy notices. Their involvement does not mean that your counselling information is made public.

Before launch, the live site should maintain an accurate internal register of the providers actually connected to the website. This policy should be updated whenever a provider is added or materially changed.

7. Cookies, analytics and website technologies

The website may use cookies or similar technologies for essential functions, security, remembering preferences, measuring website performance, or understanding how visitors use public pages.

Where a non essential technology requires consent under applicable law, we will seek consent through the relevant website mechanism. You can also manage cookies through your browser settings, although disabling certain technologies may affect how the website works.

We do not intend to use cookies or analytics to identify what an individual client has discussed in counselling or to create advertising profiles based on counselling information.

8. How long we keep information

We do not keep personal information forever. Retention depends on what the information is, why it was collected, whether you became a client, whether a legal or professional obligation requires continued retention, and whether the information is needed to establish, exercise, or defend a legal claim.

When information is no longer required, we aim to securely delete it or anonymise it where appropriate, subject to applicable legal, professional, accounting, dispute, or safety requirements.

9. Your choices and privacy rights

Depending on the law that applies to the processing and the stage at which the relevant provisions are in force, you may have rights concerning your personal information, including rights to obtain information about processing, request correction, request erasure where applicable, withdraw consent where consent is the basis for processing, and raise a grievance.

Some information may need to be retained despite a request for deletion where retention is required or permitted by law, necessary for professional record keeping, needed for legal claims, or required for safety or other legitimate purposes.

We will take reasonable steps to verify the identity of a person making a privacy request before disclosing, correcting, or deleting information, particularly where the request concerns counselling records.

10. Age and services for adults

Find Yourself Again’s counselling service is intended for adults aged 18 and above. The booking and intake journey therefore asks for age information and is designed for adult clients.

If the service is later expanded to people under 18, the website, consent process, privacy notice, safeguarding procedures, and intake workflow should be separately reviewed and updated before accepting minor clients.

11. Storage and processing outside India

Some technology providers used to operate an online service may store or process information on servers located outside India. Where this occurs, the applicable provider terms, contractual safeguards, and legal requirements governing such processing will apply.

Before launch, Find Yourself Again should maintain an up to date list of the actual providers that receive personal information and the countries or regions in which relevant processing or storage occurs. This policy should be updated if those arrangements materially change.

12. If there is a data security incident

If we become aware of a personal data breach affecting information we control, we will assess it, take reasonable steps to contain and reduce harm, preserve relevant evidence where appropriate, and make notifications required by applicable law and regulations.

Where notification is required, we will provide the information required by the applicable rules, which may include what happened, what information was affected, the likely consequences, steps taken to reduce risk, and practical steps you can take.

We do not promise that a breach can never happen. Our responsibility is to maintain reasonable safeguards, respond seriously when something goes wrong, and follow the legal requirements that apply to the incident.

13. Links to other websites

The website may contain links to third party websites, platforms, payment services, helplines, or other resources. Once you leave the Find Yourself Again website, the third party’s own terms and privacy practices apply. We are not responsible for the privacy practices or security of websites we do not control.

14. Changes to this policy

We may update this Privacy Policy when our services, technology, legal requirements, or data practices change. The latest version will be posted on this page with an updated date. Where a change is material and the law requires notice or consent, we will take the appropriate additional steps.

15. Questions, requests and complaints

If you have a question about how your information is handled, want to make a privacy request, or wish to raise a concern, please use the current contact route published by Find Yourself Again on this website.

When making a privacy request, please provide enough information for us to understand what you are asking about. We may need to verify your identity before acting on a request.

If you are unhappy with how a privacy concern has been handled, you may have the right to pursue the grievance or regulatory mechanisms available under applicable law.